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Review Notes: CO 7: Org Communications |
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1. In relation to an overview of orgl commo, an org processes info in terms of what it has already learned, i.e. ____________________________ 2. In relation to the importance of commo, orgs do not always follow these __________________________ communications paths 3. In relation to the types of communications, ______________________________ involves the receiving, decoding, & understanding all types of communication 4. In relation to the communication process, the __________________________ is the info the sender needs or wants to share w/ others 5. In relation to styles of commo, the self protectors is hi on giving feedback to others but low on _________________________________ to & from others 6. In relation to individual factors in communication, as is demonstrated in the communications process, the ______________________ process is a key element in communications 7. In relation to formal & informal commo, __________________________ communication channels may convey personal or business info 8. In relation to downward communications, studies have shown that lower level employees are more highly motivated, & more __________________________ when the have more strategic & mid level info 9. In relation to upward commo, people are more likely to pass on _________________ news than _________________ news 10. In relation to horizontal communication, work groups develop a collective response to the work around them, i.e. a group ________________________ 11. In relation to commo networks, in horizontal communications, a hierarchy will _______________________ emerge 12. In relation to functional & dysfunctional commo, subordinates ignore __________________________ approval & engage in apple polishing, etc. 13. In relation to commo problems, _____________________________ refers to altered meanings of messages 14. In relation to info processing orgs, there was less info processing when problems were not analyzable because there was difficulty in developing orgl ________________________ systems to cope w/ the uncertainty 15. In relation to enhancing commo, work teams & project groups
have the advantage that it allows people to _______________________________________________
together
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There is no Essay for this chapter.
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The End