1.  In relation to an overview of orgl commo, an org processes info in terms of what it has already learned, i.e.  ____________________________ 

2.  In relation to the importance of commo, orgs do not always follow these  __________________________  communications paths

3.  In relation to the types of communications,  ______________________________  involves the receiving, decoding, & understanding all types of communication 

4.  In relation to the communication process, the  __________________________  is the info the sender needs or wants to share w/ others 

5.  In relation to styles of commo, the self protectors is hi on giving feedback to others but low on  _________________________________  to & from others 

6.  In relation to individual factors in communication, as is demonstrated in the communications process, the  ______________________  process is a key element in communications 

7.  In relation to formal & informal commo,  __________________________  communication channels may convey personal or business info

8.  In relation to downward communications, studies have shown that lower level employees are more highly motivated, & more  __________________________  when the have more strategic & mid level info 

9.  In relation to upward commo, people are more likely to pass on  _________________  news than  _________________  news 

10.  In relation to horizontal communication, work groups develop a collective response to the work around them, i.e. a group  ________________________ 

11.  In relation to commo networks, in horizontal communications, a hierarchy will  _______________________  emerge

12.  In relation to functional & dysfunctional commo, subordinates ignore  __________________________  approval & engage in apple polishing, etc. 

13. In relation to commo problems,  _____________________________  refers to altered meanings of messages 

14.  In relation to info processing orgs, there was less info processing when problems were not analyzable because there was difficulty in developing orgl  ________________________  systems to cope w/ the uncertainty 

15.  In relation to enhancing commo, work teams & project groups have the advantage that it allows people to  _______________________________________________  together

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