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  Review Notes on   WO  2:  The Study of the Workplace
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Outline on WO 2:  The Study of the Workplace
 
  METHODS  
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An Introduction to Methods  
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Ethnography  
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Field Research  
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The Hawthorne Studies  
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The Hawthorne Effect & Placebos  
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The Case Study  
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The Survey  
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Other Research Instruments in the Social Sciences  
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Units of Analysis  
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The Worker & Labor Force as Units of Analysis  
  THE STUDY OF THE WORKPLACE  
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Unemployment  
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Unemployment Compensation  
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Industrial Economic Systems  
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Industries  
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The Categorization of Industries  
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Lower Level Employees:  White-Blue-Collar Divisions  
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Occupations & Occupational Groupings  
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Occupational Prestige  
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Legal Forms of Orgs:  Workplaces  

 
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  An Introduction to   Methods: How the Social Sciences are Done
External
Links
  -  Project:  Surveying
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  The deductive method of analysis begins w/ theory & builds a question ( hypothesis ) based on that theory  
  The hypothesis is usually tested using some form of the experimental method to test some part of the theory  
  The inductive method of analysis begins w/ gathering generalizations from data, & theory is then created to explain the generalizations  
  Research can be used to test a theory or generate a theory, but research cannot "find out the truth"  
  A theory is a set of interrelated statements about reality, usually involving one or more cause effect relationships  
  Theories are made up of verifiable statements about reality that, with the right information, can be tested  
  Theory refers to a set of interrelated statements about reality, usually involving one or more major cause effect relationships  
  Ideally, a theory can be tested through research  
  A law is a theory or part of a theory that is well established and therefore has greater acceptance by the scientific community  
  A hypothesis is a research question, that always takes the form of a statement that must be able to be disproved  
  A hypothesis is a testable statement  
  When social scientists use research for theory testing, they usually make use of a hypothesis  
  A hypothesis always takes the form of a statement  
  A hypothesis usually involves some kind of cause effect relationship between two or more variables  
  A hypothesis is used because a theory is usually too large and complex to test at one time  
  A correlation is a relationship by which two or more variables change together  
 
A concept is an abstract idea that represents some element of the world  
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A variable is a concept that can take on different values or that has two or more categories from case to case  
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Independent variables influence or cause the dependent variable & are sometimes called the predictor variable  
  The independent variable is the variable that the researcher thinks is the cause  
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Dependent variables should be the effect in the cause effect relationship  
  The value of the dependent variable depends on the value of the independent variable  
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A positive correlation occurs when both variables change in the same direction  
  A negative correlation occurs when the variables change in opposite directions  
  A control variable is a variable that is held constant in order to observe the effect on two or more other variable  
  A spurious correlation is an apparent, although false, relationship btwn two or more variables caused by some other variable(s)  
  The control variable  is introduced to determine whether the relationship btwn the independent & dependent variables is spurious  
  Measurement  
  1.  An operational definition is a precise statement of the measuring of a variable or of the categories of a variable for purpose of measurement  
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2.  Reliability is established when the researcher is using a method that demonstrates consistency of the measurement; the method produces the same results if it is used repeatedly or if a different investigator uses it  
  Professor Hairball has repeated his study on hair magazines every year for ten years.  He has always gotten the same results.  Therefore, Hairball believes his study is very reliable  
  Reliability is the consistency of the measurement  
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3.  Validity indicates that the researcher is measuring the concept they intended to measure; that the methods utilized yield accurate info about the phenomenon being studied  
  Validity is established by  measuring the concept you intend to measure  
  The strong emphasis on valid & reliable methods is one important distinction btwn the social sciences & journalistic accounts in newspapers, magazines, on the TV news, the internet, etc.   
  The strong emphasis on valid & reliable methods is one important distinction btwn the social sciences & humanistic accounts of social phenomenon such as novels, an expose', videos, docudrama, etc.   
  Social scientists such as post modernists, et al, believe that if social science is to be effective, it must connect w/ the subject, i.e., the phenomenon being studied, & the object, i.e. the person or people examining the research   
  An emotion laden research project is not necessarily unreliable or invalid, but special care must be taken
 
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4.  Constructs are concepts that are abstract and at least to some extent must be formulated by the researcher  
  Constructs are created by researchers when they are attempting to measure abstract concepts such as intelligence
 
  Examples of constructs include intelligence, happiness, power, satisfaction, quality of life, etc.  
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Reactivity is the tendency of people being studied to react to the researcher or to the fact that they are being studied  
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The Hawthorne effect is a form of reactivity where people being studied attempt to please the researcher  
  The Placebo effect is a form of reactivity where people, as a result of being studied, behave differently, i.e. as the test subjects do, when in fact nothing has changed  
  Objectivity is a state of complete personal neutrality in conducting research  
  Bias is non objectivity in research; personal involvement in conducting research whether intentional or unintentional  
  The survey is the most widely used method in sociology  
  The kinds of surveys are the
- closed end questionnaire
- open end questionnaire
- telephone interview
- personal interview
 
  Fixed response questions in a survey are like multiple choice exam questions  
  The Likert scale form of surveying gives a clear range of choices on a 5 or 7 point scale

Strongly Agree   Agree    Neutral / No Opinion    Disagree     Strongly Disagree
     ______          _____                _____                    _____             ______
 

 
  In open ended questions the respondent states or writes an answer to the question in their own words.  (Similar to an interview)  
  There are FOUR types of questions typically used in surveys & interviews, including
- Background  (demographics)
- Activities 
- Knowledge
- Sentiments (opinions, values, attitudes, feelings, etc.)
 
  When writing survey questions, 
- use short statements
- begin w/ 'easy' questions
- use 'hard' questions near the end of the survey
- end w/ open ended questions
 
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Sampling is the random selection from a general population to establish a sample group, which should represent the entire population  
  Experiments are carried out in a situation that is under some control of the researcher, such as a lab or classroom  
  The steps in the experimental process include
Sampling to determine the
Control & experimental groups
Pre-test
Experimental manipulation
Post-test
Debriefing
Analysis
 
  The experimental group goes through an experience or manipulation  
  The control group does not experience a manipulation of an independent variable & receives the pre-test & post-test  
  Lab experiments are done in setting w/ almost total control by researcher  
  The TWO types of field experiments are natural experiments & social experiments  
  In natural experiments, the researcher gives pre- & post-tests around a natural event, or the tabulation data before & after a natural event  
 
In social experiments, the researcher gives pre- & post-tests around a social policy
 
 
Interviews are oral surveys
 
  The strength of an interview over a survey is that researcher can follow leads to unplanned questions  
  In structured interviews, the questions are pre planned  
  In unstructured interviews, the unplanned questions follow the flow of the conversation  
 
The FOUR qualities of field observation include obtrusiveness, unobtrusiveness, participant & non participant  
  In obtrusive field observation, the researcher is seen, recognized as a researcher;  open or overt  
  In unobtrusive observation, the researcher is hidden or not recognized as a researcher;  secret or covert  
  In participant observation, the researcher is, during the research, participating in the activities of the subjects  
  In non participatory observation, the researcher is not participating; remains separated, aloof  
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Content analysis is an analysis of narrative data from open ended surveys, interviews, books, press, media, etc.) that looks for regularity   
  Statistical analysis is an analysis of existing data (census, govt records, etc.) or data you have collected (surveys, experiments, interviews, etc.) to determine correlations  
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Multivariate analysis is the sorting out many factors to determine most important factors  

 
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Examples of Variables

  age                    religion                     education level            env concern
  gender              political party             race                           satisfaction in the workplace
  income             marital status             occupation                  effective decisions


 
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Examples of Independent & Dependent Variables

Abuse & stress
Lack of social integration & suicide
Number of autos & global warming
Education & environmental concern
Income & environmental concern
Openness & satisfaction in the workplace
Number of guidelines to follow & effective critical decision making


 
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Examples of Positive & Negative Correlation

Positive Correlation:  both variables change in same direction
Ed level is positively correlated w/ income
Negative Correlation:  a situation where one variable increases & the other decreases
Ed level is negatively correlated w/ poverty rates


 
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Example of Constructs

ideal type of bureaucrat
Weber:  rational, power in the office, tenure, salary, entrance exams & appointment from within


 
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Example of Validity

IQ   Many people question the validity of IQ tests. 
 


 
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Example of Reactivity

Hawthorne effect:  form of reactivity:  people being studied attempt to please the researcher: 
From H Motor Wiring Room:  young women & young male researchers


 
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Sampling: the random selection from a general population to establish a Sample Group, which represents the entire population

Sample Group:  a subset of a population that is used to represent the entire population.

The basic way to obtain a representative sample is by a random draw from everyone in the population in question. 

No matter how small your population, you almost always need 50 people in order to have a scientifically valid sample.

1,100 is enough for most major survey firms to survey the US 

Thus if you divide your sample into different groups, you need even more people. 
If you want to compare men & women:  50 of each
If you want to compare lower income, middle income & upper income men and women, how many do you need? 
6 groups:
50 lo income men
50 lo income women
50 mid income men
50 mid income women
50 hi income men
50 hi income women
300 total


 
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Example of Content Analysis

Violence & TV:  perform content analysis on top 10 novels  & top 10 TV shows of each decade to determine amount of violence.  Is there a correlation? 


 
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Example of Multivariate Analysis

Divorce:  age at marriage; class, ed, race of spouses; income of each; expectations; children; urban/rural; love; sex; length of marriage; etc.


 
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 Outline on the  Social Science Method of Ethnography
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  An ethnography is a careful analysis of a social phenomenon such as a work situation, written by a knowledgeable observer, such as a social scientist, usually after six months to a year of observation
 
  Ethnography is one of several types of field research  
  Ethnography offers a way to learn what subjects such as workers actually do & how they interact w/ other participants in the setting
 
  The ethnographer seeks no only to explain the phenomenon, such as work from the worker's perspective, but also to describe & explain larger patterns that may be invisible to individuals in the setting
 
  Often ethnographies are a narrative that is familiar to the general population because it superficially resembles, friends' or relatives accounts of the life of people lived in the setting being examined
 
  Many ethnographies attempt to examine unusual social phenomenon such as porno theaters, criminals' lives, drug users' lives, dangerous or unique occupations, etc.
 
  Ethnographies are different from mere journalistic accounts, novels, exposé's, docudramas, etc. because a trained observer is sensitive to subtle features of the social setting being examined & interactions among the participants
 
  Ethnographers scholastically examine their setting before engaging w/ it
 
  Ethnographers are educated in social science methods & are more likely be be an objective observer attuned to unique, important, etc. phenomenon in the setting
 
  Evidence accumulated from many ethnographies provides an even stronger basis for conclusion (Hodson, 2001)
 
  Ethnographic studies are usually limited to fairly small groups during a specific period of time  
  Ethnographies typically present a work group at a particular point in time, the time frame during which the observer was there  
  The reader of an ethnography typically learns the point of view of one actor or one group of actors in a setting such as a workplace  
  Ethnography, & all field research, may be either participant or nonparticipant research
 
  Ethnography, & all field research, may be either obtrusive or unobtrusive research
 
  See Also:  Field Research for more on participant or nonparticipant research & obtrusive or unobtrusive research  

 
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 Outline on   Field Research
External
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  -  Project:  Your Field Research
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Field research (FR) is the method of social investigation where the researcher observes human behavior as it occurs in natural, "real-life" situations
 
 
Field research is always either participant or nonparticipant & obtrusive or unobtrusive & thus field research may be participatory-obstrusive, nonparticipatory-unobtrusive, participatory-unobtrusive, or nonparticipatory-obtrusive
 
 
Participant observation (PO) occurs when the researcher participates in the activities that the subjects are carrying out as if she or he were an actor in the setting
 
 
In studying the workplace & the worker, the researcher conducting participant observation may, for example, actually becomes a worker for a period of time
 
 
PO gives the researcher an intimate, everyday familiarity w/ the task, social relationships, setting, etc. 
 
 
Everett C. Hughes & his students at the U of Chicago in the 1950s & 1960s popularized PO w/ studies of medical students, janitor, taxi dancers, & other occupations
 
 
PO are valuable for the rich detail they provide about the setting, the social relationships, the actors, etc.
 
  The validity & reliability of FR & PO has noteworthy limitations  
  PO can typically study only a limited range of settings  
  It is unlikely that a sociologist observer has the skills or access necessary to participate, even for a short time, in highly technical jobs or top-level mgt.  
  The PO may inadvertently choose an atypical setting or joint a group of actors that is atypical  
  Different observers may view the research sight quite differently because of their different backgrounds, predispositions, areas of research, gender, race, experiences, etc. even though professional methods are designed to limit the impact of the researchers biases  
  Because of the limits of researchers' abilities to participate, many researchers choose non-participatory observation  
 
Non-participatory observation (NPO) occurs when the researcher does not participate participates in the activities that the subjects are carrying out, but instead remains separated, aloof, as an outside, independent observer
 
 
In NPO, a trained researcher does not actually become a part of the work group
 
 
One famous example of NPO is the study of the Bank Wiring Room in the Western Electric Company Plant in Hawthorne, IL (Roethlisberger & Dickson, 1939,  p. 379-408)
 
 
See Also:  The Hawthorne Studies  
 
NPO is useful to sociologist who cannot study a job as a participant observer
 
  It would be difficult, for example, for a sociologist to do research as a medical student through PO & thus must utilize NPO methods  
 
A NPO as a medical student might accompany students on rounds w/ attending physicians, observe them examine patients, sit in on discussions & oral exams, etc.  
  NPO has the disadvantage that the researcher may have more difficulty winning the confidence of the research subjects because the NPO is recognized as an outsider  
  During NPO, it is also more likely that the research subjects will change their behavior because of the observation they are under-going; i.e., NPO increases the likelihood of the Hawthorne Effect  
  See Also:  The Hawthorne Effect  
  Field research may be either overt, i.e. obtrusive, or covert, i.e. unobtrusive  
  During obtrusive observation, the researcher is recognized as a researcher, i.e. the researcher's identity as a research is overt, open, apparent to the subjects  
  The researcher's "cover story" is often that she or he is writing a book  
  The researcher may be disguised as a customer, an inspector, or some other stranger w/ a right to be in the workplace  
  If the researcher is using obtrusive methods, the subjects may exhibit subject reactivity, i.e. may act differently than if the researcher were unobtrusive  
  During unobtrusive observation, the researcher is not recognized as a researcher, i.e. the researcher's identity as a researcher is covert, closed, unapparent to the subjects  
  Unobtrusive researchers are more likely to be able to avoid experimental bias, but the validity of the study is counterbalanced by the ethical issues raised by subterfuge & pretense  
  Unobtrusive researchers may not be able to ask clarifying question, & so their interpretations may be superficial or incorrect  
  Most types of field research require the use of some type of rating rorm  
 
A rating form for field research is the form used in field research to organize observations
 
 
After a sample of observation, a researcher may expect to see particular behaviors w/ some regularity
 
 
The purpose of a rating rorm is to enhance & ease record keeping
 
 
Field notes are a journal where unstructured observations are recorded
 
 
Interpretations should be recorded in a separate section of the field notes or even a separate notebook
 
 
It is important to examine one's own cultural bias when doing field research because our interpretations are based on our own cultural heritage & may be inaccurate in other cultures & subcultures  
 
Going native is the term used to describe a researcher who so identifies w/ the group they are studying that they become biased  
  There is some ethical debate over whether advocating for or against a group is going native or simply strong, ethical behavior  
  Field research is difficult to generalize from  
  Field research may lack external validity  
  Examples of Field Research: 
Festinger, Riecken, & Schachter. (1956) cult that predicted a flood
Zimbardo (1969) street vandalism
Rosenhan (1973) mental hospital
 

 
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Outline on the  Hawthorne Studies
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  Summary:  Elton Mayo headed a research project utilizing non-participatory, obtrusive observation at the Bank Wiring Room in the Western Electric Company Plant in Hawthorne, IL (Roethlisberger & Dickinson, 1939,  p. 379-408) & eventually developed the concept, of what is now known as the Hawthorne Effect, & also found that workers are socially motivated as well as economically motivated, & that workers control the pace of the work  
  The Hawthorne studies examined many setting including one w/ mostly young women working in a room at the plant wiring, soldering, & inspecting electrical boards in Hawthorne, IL  
  An obtrusive (overt) non-participatory observer sat w/ women in the plant for a number of days, watching their work & interactions  
  Initially, the observer noticed how the workers joked w/ & teased each other or occasionally helped one another  
  The researcher noted that the group's productivity was basically constant, despite company efforts to increase it  
  The research project eventually concluded that the small work group had developed an informal norm, as part of their organizational culture, defining an appropriate level of productivity  
  See Also:  Culture on folkways, mores, norms, laws, etc.  
  See Also:  Organizational Culture  
  The advent of the work-pace norm meant that for social scientists studying the workplace, the concept of the the Economic Person, often called Homo Economus, w/ the concept of the Social Person because the Hawthorne researchers found that the workers sought more from work than just money  
  The concept of Homo Socialus opened a whole new phase of workplace analysis whereby researchers, managers, & consultants all started examining workers' social needs & desires rather than just economic motivators  
  The Hawthorne Studies created the realization that the work-pace is informally set by workers via social relations of production, that mgt. efforts are secondary, that workers actively resist control were major findings that are still valid today  
  The findings of the Hawthorne Studies were found serendipitously through the FOUR phases of the study over several years  
  During Phase 1, the researchers noted some inconsistent data  
 
During Phase 2, the researchers found that productivity increase irregardless of whether illumination was increased or decreased, which lead to the discovery of the concept of the Hawthorne Effect  
  See Also:  The Hawthorne Effect  
  The concept of worker norms on work-pace & the foundational research on organization culture were discovered in the latter stages of the Hawthorne Studies  
 
During Phase 3, the researchers found that productivity was determined by an individual w/in a group  
 
Roethlisberger conducted 20,000 interviews & was important at this phase of the research  
 
During the interviews of the Hawthorne Studies, people tended to give standard, stereotyped answers to direct questions & therefore a nondirect approach was substituted  
 
During Phase 3, the researchers found that productivity was controlled by the workers, not managers  
 
In the Hawthorne Studies, in the Bank Wiring Room:  
 
1.  Workers restricted output  
 
The workers restricted output because:  
 
a.  the workers were afraid of working themselves out of a job  
 
b.  the workers were afraid that if they did work faster, mgt. might raise standards, & then they wouldn't be able to achieve the goal set by mgt.  
 
c.  the low rate protected slow workers  
 
d.  mgt accepted the current rate  
 
2.  Workers treated different mgrs differently in that they had more respect for upper mgt  
 
3.  Workers formed cliques or subgroups such as gamesmen, job-traders, etc.  
 
4.  Roethlisberger & Dickinson concluded that workers formed codes of conduct which held that:  
 
a.  no rate-busters were allowed to turn out too much work  
 
Contemporary terms for rate-busters are brown-noser, mgt. material, shrimp, slave, speed king, etc.  
 
b.  no chiselers were allowed to turn out too little work  
  Contemporary terms for chiselers include slug, ghost, slacker, gold-brick (WW2), etc.  
  c.  no squealers were allowed to tell a superior anything that will hurt another worker or group  
  Contemporary terms for squealers are brown-noser, snitch, rat, fink, snitch, informer, whistle blower, etc.  
  d.  no stand-off-ish-ness is allowed so that no one, not even an inspector, should maintain social distance or act officiously  

 
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 Outline on the  Hawthorne Effect & Placebos 
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  Summary:  The Hawthorne Studies began in 1924 at the Hawthorne Works of the West Electric Co. near Cicero, IL, & were conducted under auspices the National Research Council.  The Objectives were to examine the effect of illumination on output.  After 2.5 yrs. & many experiments, researchers could see no effect because output in both control & experimental groups had increased because the effect of being studied impacted the research subjects  
  Reactivity is the tendency of people being studied by social scientists to react to the researcher or to the fact that they are being studied  
  The Hawthorne Effect (HE) is a form of reactivity
 
  The concept of the HE, which was developed during the Hawthorne Studies, holds that added social attention to workers will increase their productivity
 
 
People in some parts of the Hawthorne Studies found that the people being studied attempt to please the researcher
 
 
The Placebo Effect (PE) is a form of reactivity whereby people react as a result of being studied when in fact nothing has changed
 
  A Placebo is a false or phony treatment designed to differentiate btwn changes due to real treatment & "imagined" treatment  
  A Placebo is a thing or treatment given by researchers that can provide remedy because subjects believe that their condition is being treated  
  The PE is widely known in medical studies because even groups who receive sugar pills instead of medicine often show improvement
 
  The HE & the PE are very similar except the HE is often, at some level, consciously chosen whereas the PE is never consciously chosen
 
  During the Hawthorne Studies the HE was serendipitously discovers through dogged research
 
  The Hawthorne Studies lasted several years & applied different treatments in different settings
 
  One of the dynamics of the study was that the Motor Wiring Room was mostly staffed by young women while the researchers were all young "college men"
 
  The focus of the study was an examination of the effect of illumination on the workplace; i.e., what was the optimal level of lighting for factory work  
  The findings of the Hawthorne Studies were found serendipitously through the FOUR phases of the study over several years  
  During Phase 1, the researchers noted some inconsistent data
 
  During Phase 2, the researchers found that productivity increase irregardless of whether illumination was increased or decreased
 
  The Observers, college males in lab coats, observed isolated small groups of workers, who were mostly young women
 
  The women were told to ignore the researchers & work at their regular pace
 
  The women & the men interacted
 
  The researchers wondered if other factors were intervening, so they introduced hot lunches, rest periods, days off, Saturdays work, longer hrs., shorter hrs., high fatigue, etc.
 
  When the researchers introduced & controlled various other factors in the workplace, output rose & stayed high!
 
  There was no easily identified relationship btwn productivity & changes in the work environment  
  The impact on productivity seemed to lie more w/ social factors than w/ anything else  
  It was through intensive interviews that Roethlisberger discovered that the women were deliberately increasing productivity because of the intense observation, & the nature of the observers, that they were experiencing  
  The Hawthorne Studies revealed that the workers were reacting to being observed & that at some level, this reaction was conscious or deliberate  
  In the later phases of the Hawthorne Studies, it was found that workers develop norms & organizational culture which impact, among other things, work-pace  

 
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 Outline on the  Social Science Method of the Case Study 
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  The case study (CS) is a type of field research which examines a site using a combination of personal interviews, analyses of written documents, & observations
 
  The CS attempts to bring in several perspectives to understand a site such as a workplace including, for example, the views of workers, supervisors, customers, suppliers, union leaders, & others 
 
  Thus, the CS brings in perspectives from all of the major vantage points w/in the site
 
  A CS is like an ethnography, but larger in scope, using more types of data, & is usually conducted over a longer period of time
 
  In a CS, official documents & personal records of subjects should be examined
 
  CS's frequently examine entire companies or large division w/in companies
 
  The findings & conclusions of CS's emerge from all the material & people that the researcher consults
 
  Action research is a type of a case study whose goal is to provide action initiatives for change w/in the setting as opposed to a simple CS where pure research is the goal
 
  Thus action research is applied research whereas the CS is pure research
 
  Through the use of written documents, the CS provides info about the history of a work site & how existing arrangements come about (Feagin, Orum, & Sjoberg, 1991)
 
  CS examine how orgs identify & solve problems, & the effects of recent change
 
  A CS might examine a before & after situation where the researcher wants to examine the effect of some major change in the workplace
 
  See Also:  Evaluation Research  
  The advantage of the CS's method of using multiple sources is that the research can search for agreement & disagreement among the various sources
 
  Cross-checking of sources improves validity & reliability
 
  A lack of agreement among sources does not necessarily indicate a lack of validity & reliability; rather, it may indicate problems, conflict or contradictions among actors w/in the research site
 
  CS's nearly always require the cooperation of central actors w/in the research site in order to gain info, as well as access to the site & other, minor actors
 
  Actors at research sites often insist that published research refer to the site by pseudonym, i.e. a disguised name, & this even if the actors do not insist on this, it is often a good, standard practice  
  Because access is a primary concern for the researcher in any site, & because many sites, such as workplaces often have privacy issues, the researcher must nearly always have the cooperation of one or more top mgrs
 
  In many sites, certain documents, sites, actors are off-limits to the researcher & the researcher must interpret the impact & extent of these omissions on their research  
  For example, some companies are in highly competitive situations, are closely regulated by the govt., have legal privacy requirements, may be under legal investigation by the govt., may be being sued, etc. & thus cannot make all info available to a researcher  
  Orgs in such conflicted settings are often the very orgs that researchers are the most interested in  
  Kanter, 1977, in her book Men & Women of the Corporation, used the CS method & found that secretaries to upper mgt. often experienced praise-addiction in that they were rewarded w/ liberal amounts of praise & were rarely criticized  

 
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 An Overview of the  Social Science Method of the Survey
External
Links
  -  Project:  Surveying
Link
  Surveys are systematic attempts to collect info to describe & explain the beliefs, attitudes, values & behavior of selected groups of people
 
  The Content of a Survey should be constructed in light of all the needs of the Research Project, including the:
 
  - Research Design  
  - Topic
 
  - Thesis
 
  - Types of Analysis
 
  - Literature
 
  - Operationalization
 
  Types of Surveys
 
  There are FOUR kinds of surveys:
   a. questionnaires     b. telephone interviews     c. panel interviews    d.  personal interviews 
 
  Each of the kinds of surveys affects the data gathering technique  
 
The data gathering techniques of surveys include
a.  individual self-administered questionnaires
b.  group self-administered questionnaires
c.  face-to-face interviews
d.  telephone surveys
 
  A sample survey surveys only a selected, representative sample of the entire population of possible respondents
 
  An example of a sample survey is the Gallop Poll, who generally surveys about 1,100 people to determine the opinion of the general population of the US, which is 285 mm, on a given topic  
  See Also:  Sampling  
  A population survey surveys the entire population of possible respondents  
  An example of a population survey is when the administration of a college surveys the entire student population  
  A cross sectional survey is administered once to a sample of respondents  
  With a cross sectional survey, the same questionnaire may be administered again to a different sample of respondents  
  The repeated use of cross sections is for detecting trends  
  The US Census is an example of a cross sectional survey in that they typically ask the same or similar questions over a period of years or decades  
  A longitudinal survey, which is also known as a panel study, the same or similar survey is given repeatedly over a period of time to the same or similar group of respondents  
  An establishment survey is a survey that has, in effect, been institutionalized because of its widely recognized validity, reliability, & generalizability  
  An example of an establishment survey is the National Organization's Survey which asks a series of standard questions about the characteristics of companies & their employees  
  An example of an establishment survey is the Minnesota Multiphase Personality Inventory (MMPI) which asks a series of questions to quantify a person's personality  
 
Survey Questions:  
 
There are TWO kinds of Survey Questions:
 
  a. Fixed-Response Questions are like multiple-choice exam questions  
  b. In Open Ended Questions, the respondent states or writes an answer to the question in their own words.  (Similar to an interview)   
 
Avoid loaded questions in surveys. 
 
 
Bias is the effect you get when you have a loaded question
 
 
In closed ended questions many formats are used, but try & give a clear range of choices ( Likert Scale ) on a 5 or 7 pt scale 
 
 
Example of a Likert scale:

Please mark the answer that most closely matches your belief: 

I study very hard
 
Strongly
 
Neutral / 
 
Strongly
Agree
Agree
No Opinion
Disagree
Disagree
______
______
______
______
______

 
 
Survey questions may address any of FOUR tyes of data that may either be fact based (objective) or belief based (subjective), including
a.  Background  (demographics) 
b.  Activities
c.  Knowledge
d.  Sentiments (opinions, values, attitudes, feelings, etc.)
 
 
In general, the survey should try & use fact based, objective type questions wherever possible, even on topics that may be subjective in nature  
  Example, in asking people about family values, the survey may ask a question such as:  "How many times does your family have meals (include all meals, morning, noon & night) together per week?"  
 
A master survey is a special survey in which only the researcher sees which indicates the function of each question
 
 
The master survey should label each question w/ respect to the:
 
 
- Types of Data
 
 
- Thesis
 
 
- Research Objectives
 
 
-Variables w/ respect to independent, dependent, & control variables
 
 
The master survey should group the questions together by independent, dependent, & control variables
 
 
Make each question count by
-  asking, "Is this important to my thesis or hypothesis?" 
-  trying to avoid sentiments
-  using short statements 
 
 
Question ordering
Start w/ safe questions to try to gain trust, build rapport 
Put most controversial questions near end 
End w/ safe questions 
 
  The Advantages & Disadvantages of Survey:  
  Compared to an ethnography or a case study, surveys are more easily generalized to the population they were designed to represent  
  By directly questioning respondents, a survey can measure subjective indicators such as job satisfaction  
  Changes in facts & attitudes an be traced & studied if the same question is asked in repeated surveys  
  One problem w/ surveys is selection bias in which only certain types of people respond to a survey  
  Selection bias can be minimized through strong sampling procedures  
  See Also:  Sampling  
  One problem w/ surveys is response error in which results when a respondent misunderstands a question or intentionally give an untrue answer  
  Response error can be minimized through strong survey construction  
  See Also:  Survey Construction  
 
Survey sampling is the process by which you chose who will take the survey  
 
- If you compare two or groups of people, survey equal numbers of each 
 
 
- In many cases, a sample of 50 gives one a scientifically valid sample for each variable examined 
 
 
Survey construction discusses the process of creating a survey  
 
Survey sampling discusses the issues of acquiring a representative sample  
 
Surveys may be pre tested in the pilot study  
 
Data collection discusses the process of administering surveys  
 
The preparation of the data of the survey goes through THREE steps
a.  Precoding
b.  Coding
c.  Construct the Data Matrix
 

 
Internal
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Outline on Research Instruments
External
Links
  -  Introduction:  Various research instruments may be used w/ a given type of analysis  
  The choice of methodology / of the research instrument is where the researcher chooses the data collection tool, such as a survey, experiment, etc. to achieve the research objectives  
 
Choosing the Research Instrument is done after Conceptualization & the choice of Units of Analysis & must be done before Operationalizing Concepts via construction of the Instrument
1.   Select a Topic
2.   Formulate a Thesis Statement...
3.   Choose the Types of Analyses
4.   Research & Write a Literature Review
      & Refine the Thesis
5.   Formulate the Research Objectives & Questions
6.   Conceptualize a topic
7.   Choose Research Method / the Research Instrument
8.   Operationalize concepts / construct the instrument
  9.   Formulate the Data Collection Strategy
10.  Obtain HIC Approval
11.  Perform a Pilot Study
12.  Collect Data
13.  Prepare the Data for processing & analysis
14.  Process & Analyze Data
15.  Interpret & make Inferences about Data
16.  Write the Research Paper
17.  Write Final HIC Report
 
  Several different research instruments can be used to achieve the same research objectives  
  With the topic, thesis, types of analysis, lit review, objectives & conceptualization understood, the researcher should have a general idea of which data collection method is best suited for the topic  
  Research design is an iterative process, therefore after the construction of the instrument, the researcher returns to the steps of topic, thesis, types of analysis, lit review, objectives & conceptualization  to confirm that the appropriate instrument is being used  
  The researcher must determine whether the research objectives can be met w/ a single instrument ( survey, interview, observation schedule, etc. ) or whether several are needed  
  The relationship between types of analysis   &   research instruments       is that of 
         is that of                          questions         &   How the researcher will determine the answer
 
  The types of analysis & the more detailed research objectives clearly explain what it is the researcher wants to know  
  The research instruments, such as a survey, will ask questions that directly address the research objectives  
  Example:
Thesis:  Deinstitutionalization is more effective than institutionalization
Type of Analysis:  Cause & Effect       &       Comparison
Research Objective:  Deinstitutionalization causes well-being
Survey:  Deinstitutionalized clients are generally happy        1  2  3  4  5
               Institutionalized clients are generally happy          1  2  3  4  5
 
  The choice & development of the research instrument must be done in conjunction w/:
blank
  - Operationalization  
  - the development of the strategy for data collection  
  There are MANY types of research instruments; some of the primary instruments are listed below  
  - Aggregate Data Analysis  
  - Case Studies  
  - Content Analysis  
  - Ethnography  
  - Evaluation Research  
  - Experimental Research  
  - Human Factors Analysis  
  - Interviewing  
  - Observation:  Field / Naturalistic or Structured  
  - Organizational Analysis  
  - Policy Analysis  
     The Development of Policy Analysis  
  - Social Impact Analysis  
  - Surveys  
    Survey Construction  
    Survey Sampling  

 
Internal
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 Outline on  Units of Analysis
External
Links
  Units of Analysis are the what or whom being studied
 
 
Choosing the units of analysis is done in the conceptualization stage & after the formulation of the research objectives & must be done before choosing the research instrument
1.   Select a Topic
2.   Formulate a Thesis Statement...
3.   Choose the Types of Analyses
4.   Research & Write a Literature Review
      & Refine the Thesis
5.   Formulate the Research Objectives & Questions
6.   Conceptualize a topic
       Choose the Units of Analysis
7.   Choose Research Method / the Research Instrument
8.   Operationalize concepts / construct the instrument
  9.   Formulate the Data Collection Strategy
10.  Obtain IRB Approval
11.  Perform a Pilot Study
12.  Collect Data
13.  Prepare the Data for processing & analysis
14.  Process & Analyze Data
15.  Interpret & make Inferences about Data
16.  Write the Research Paper
17.  Write Final HIC Report
 
  In social science research, the most typical units of analysis are individual people, groups, orgs, & social artifacts
 
  Other, less often examined types of units of analysis include institutions, cultures, societies, social structures, et al
 
  Some studies make descriptions or explanations pertaining to more than one unit of analysis  
  In studies using multiple units of analysis, it is important to anticipate what conclusions the researcher wishes to draw w/ regard to what units of analysis  
  INDIVIDUALS AS UNITS OF ANALYSIS  
  Individuals are the most typical units of analysis in the social sciences  
  The norm of generalized understanding in social science suggests that scientific findings are most valuable when applied to all kinds of people
 
  But it must be understood, that unless designed otherwise, i.e. unless the units of analysis are chosen from all people, most studies are generalizable only for a much narrower population of the people w/in a nation, region, city, etc.
 
  Some comparative studies specifically design their study to examine phenomenon across national boundaries
 
  Thus, in most studies the groups whose members may be units of analysis are circumscribed, i.e. are a sub population of the total population
 
  Examples of circumscribed groups whose members may be units of analysis at the individual level include:  students, residents, workers, voters, parents, faculty, etc.
 
  Each of these units of analysis implies some circumscribed population; i.e., a sub population
 
  In descriptive studies, the researcher makes observations describing the characteristics of a large number of individual people, such as their sexes, ages, regions or birth, attitudes, etc.
 
  In most studies, the results of examining individual units of analysis are aggregated to describe the general sub population circumscribed by the units of analysis
 
  Descriptive studies having individuals as their units of analysis aim to describe the population that comprises those individuals
 
  Explanatory studies aim to discover the social dynamics operating w/in that population
 
  In explanatory studies, individuals may be examined as the the factors that cause them to act in a particular manner, & then these results are aggregated to explain the behavior of the general population
 
  Individuals, as the units of analysis, may be characterized in terms of their membership in social groupings
 
 
A research project might examine whether people w/ college educated mothers are more likely to attend college that those with non college educated mothers  
 
The individual is the unit of analysis, not mothers or children of mothers because everyone has either a college educated mother or not  
  A research project might examine whether high school grads in rich families are more likely to attend college than those in poor families  
  The individual is the unit of analysis, not rich or poor families  
 
Each individual unit of analysis implies a circumscribed population that must be delineated in the research design process of operationalization, therefore the units of analysis would include two categories of individuals:  rich & poor  
 
See Also:  Operationalization  
  GROUPS AS UNITS OF ANALYSIS
 
  Social groups themselves may be the units of analysis for social research  
  Groups as the units of analysis for social research is not the same as studying the individuals w/in a group  
  In studying a criminal gang in order to learn about gangsters, the individual, the gangster, is the unit of analysis  
  But in studying all the gangs in a city to learn the differences btwn, for example, big & small gangs, or uptown & downtown gangs, etc., the gang, i.e. the group, is the unit of analysis  
  Other units of analysis at the group level include:  the family, cliques, couples, census blocks, cities, regions  
  When social groups are the units of analysis, their characteristics may be derived from the characteristics of their individual members  
  A family might be described in terms of the age, race, or education of its head  
  Groups & individuals may be characterized in other ways; for instance according to their environments or their membership in larger groupings  
  Each group unit of analysis implies a circumscribed population that must be delineated in the research design process of operationalization, thus groups may be part of larger groups, i.e. almost all groups are sub groups  
  ORGANIZATIONS AS UNITS OF ANALYSIS:  
  Formal organizations, such as corporations, implying the population of all corporations, may be the units of analysis in social research  
  Organizations are, in many respects, easier to operationalize as units of analysis than informal social groups because the organization itself, or the law often provides clear boundaries  
  Each group unit of analysis implies a circumscribed population that must be delineated in the research design process of operationalization  
  At the level of social groups & organizations, the researcher may examine characteristics of individuals or characteristics of the groups & orgs themselves & still use the population of the group or org as the unit of analysis  
  If the researcher examines characteristics of individuals in a sample of orgs, & then aggregates that info on individuals to compare orgs, then the orgs are the units of analysis  
  If the researcher examines characteristics of the orgs themselves, such as the income of the org, then the orgs are the units of analysis & individuals are not even looked at  
  SOCIAL ARTIFACTS AS UNITS OF ANALYSIS:  
  Social artifacts are the products of social beings or their behavior such as music, homes, cars, ideas, poems, books, paintings, pottery, jokes, scientific discoveries, etc.  
  Each social artifact implies a population of all such objects  
  Social interactions are another important class of social artifacts, including most social rituals such as weddings, divorces, parties, church services, etc.  
  It is important to be clear whether one is studying a social artifact or the individuals who create or use the social artifact; i.e., is the purpose of the research to examine brides or weddings  
  Other examples of social artifacts include friendships, court cases, traffic accidents, fist fights, ship launchings, airline hijackings, race riots, congressional hearings, etc.  

 
 
Internal
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 Outline on the  Worker & Labor Force as Units of Analysis
External
Links
  -  Project:  Workplace Research
Link
  Researchers often study work via ethnographies, case studies, & sample surveys
 
  The unit of analysis may be individual workers, groups of workers, or the formal organizations, i.e. the businesses they work in
 
  Social scientists may study unions, businesses, factories, corporate networks, etc. which are at the organizational, not individual level
 
  The labor force itself is an important unit of analysis in the study of work
 
  The labor force is a collective term for all the workers w/in a country
 
  Workers can be described in terms of their background, or demographics
 
  Ascribed demographic characteristics of workers include gender, race, age, occupation of parents, stage of industrial development in the locale, etc.
 
  Achieved demographic characteristics of workers include education, work experience, skills, work ethic, etc.
 
  If the researcher is looking at social injustices, ascribed demographic characteristics of the workforce are often more important; however, if the researcher is looking at a change or consulting study, achieved demographic characteristics of the workforce are often more important  
  The US Bureau of Labor Statistics reports the size & composition of the labor force every month by using info from the Current Population Survey (CPS)
 
  The labor force is defined as anyone who is 16 or older who is not institutionalized
 
  In the definition of the labor force, institutionalized individuals include those in prison, a residential hospital, a mental hospital, school, retirees, disabled people, home makers & more
 
  Employed people are those in the labor force who in the previous week who:
 
  a.  worked at least one hour for pay or profit 
 
  b.  worked at least 15 hrs w/o pay in a family business 
 
  c.  were temporarily not working because os illness, vacation or similar reason
 
 
Unemployed people are those in the labor force who 
 
 
a.  are not employed
 
 
b.  who actively sought work during the four weeks preceding the survey  
 
c.  who were currently available to take work  
  d.  have not been out of work longer than 6 mos.  
  See Also:  Unemployment  
  Eligible people who do not fall into either the employed or unemployed categories are termed Not In the Labor Force (NILF)  
  The Labor Force Participation Rate (LFPR) is defined as the number of people in the labor force divided by the number of people eligible in it, multiplied by 100 to convert to a percentage  
  LFPR = (LF/All noninstitutionalized persons who are 16 or older) X 100  
  The LFPR represents the proportion of the eligible population that is economically actively  
  In January of 1994, the LFPR was 58.2% for women, 20 yrs. old & older, & 76.5% for men 20 yrs. old & older  
  In September of 2000, the LFPR was 60.6% for women, 20 yrs. old & older, & 76.5% for men 20 yrs. old & older  

 
Internal
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 Outline on  Unemployment
External
Links
  -  Project: Video: Risky Business:  Family Crisis:  Unemployment
Link
  -  Video: Risky Business:  Family Crisis:  Unemployment     9:25 & 13:31
Link
  Unemployment is defined as the percentage of the labor force officially determined to be w/o work, & looking for work in a given month
 
  The labor force is defined as anyone who is 16 or older who is not institutionalized  
  In general, the labor force makes up about half of the total population
 
  See Also:  Worker & Labor Force as Units of Analysis for more on the definition of the labor force  
  In order to be considered in the unemployed category by the govt., people must be in the labor force & are  
  a.  employed neither part time nor full time for pay or trade  
  b.  actively seeking work during the four weeks preceding the govt. survey of the labor force  
  c.  currently available to take work  
  d.  not out of work longer than 6 mos.  
 
Specifically, many groups of people are not considered to be part of the workforce, including students, those employed part time, prisoners, those considered to be incompetent (children, the mentally ill, etc.), the retired, the chronically unemployed, etc. because these people are not considered to be part of the labor force
 
  The unemployment rate (UR) is the number of unemployed people divided by the number of people in the labor force, multiplied by 100, to give a percentage  
  UR = (unemployed/labor force) X 100  
  A rise in the UR often indicates that the business cycle is about to enter a downturn; conversely, a decline often indicates economic improvement  
  The UR is higher in economically depressed areas & lower in prosperous areas, so URs indicate local labor market conditions  
 
Frictional unemployment is considered to be the unemployment that results from unavoidable delays btwn jobs takes time to find a new job  
 
Economists estimate that frictional unemployment is estimated,  to be 3% though some estimates are lower  
 
Frictional unemployment could be reduced by programs to match job openings more quickly w/ qualified candidates  
  During WW 2, unemployment fell to 1.6%, which is considered by some to be a more realistic minimum level of frictional unemployment  
  Structural unemployment is the chronic gap btwn the number of jobs in the economy & the number of people seeking work  
  Structural unemployment results from economic shifts or the chronic shortage of jobs  
  During good times, a boom, a growth phase, structural unemployment makes of the biggest share of unemployment  
  In 2003 - 2004, a new & unique economic phenomenon, the "jobless recovery," manifested high economic growth rates (over 8%) but continuing high rates of unemployment, over 6%  
  Economists hope that the jobless recovery will be a short lived economic phenomenon, & not a new, higher level of structural unemployment   
  Cyclical unemployment is the component of unemployment that results from economic downturns  
  In a recession, depression or any economic downturn, cyclical unemployment makes up the biggest share of unemployment  
  Cyclical unemployment results from economic downturns  
  In his conception of the Sociological Imagination, C. W. Mills notes that unemployment is a public issue, but in most cases people individualize it, making it appear as a personal trouble  
  Unemployment is often a public issue, not a personal trouble  
  For Mills, the most important distinction btwn a public issue & a personal trouble is that the former requires a social solution, i.e. one person cannot resolve the issue, while w/ a personal trouble, the resolution lies solely w/ the individual  
  Different classes, occupations, races, genders, groups are affected differently by unemployment  
  The Reagan administration increased allowable frictional unemployment, thus making unemployment appear lower  
 
President Reagan shortened the time one can be out of work & still be considered to looking from 1 yr. to 6 mos. 
 
 
Anyone who does not find a job in 6 mos. is considered to be chronically unemployed & is not considered to be part of the workforce
 
  As useful as labor force statistics are, the definitions used by the govt. are troublesome to many observers  
  Labor force participation, unemployment, etc. all include only those who produce goods or services for sale in the market  
  Labor statistics exclude many people who perform useful services outside the market economy, notably, homemakers & volunteers  
  When a homemaker reduces home work & takes a job, the person who is hired to help out around the home is counted in the labor force  
  Discouraged workers are those persons in the labor force who are not counted as unemployed because they have been unemployed for such a length of time, as determined by the govt., that they are no longer considered available for work  
  Hodson & Sullivan point out that some workers stop looking for work because they believe no work is available  
  In December of 2003, only 1,000 new jobs were created in the economy, & it is estimated that 150,000 new jobs must be created each month just to keep up w/ labor force growth, but over 200,000 unemployed workers were moved from the official rolls of the unemployed to the category of discouraged workers & thus unemployment fell from 5.9% to 5.7%  
  Discouraged workers are officially removed from the labor force & are categorized as not in the labor force (NILF)  
  The BLS estimates that there were 600,000 discouraged workers in January of 1994  
  The BLS estimates that there were 200,000 discouraged workers in September of 2000  
  By excluding discouraged workers from the labor force, the official unemployment rate is too low in that it under represents the number of people who are out of work & would like a job  
  Those receiving unemployment insurance benefits are not used to estimate the unemployment rate because not every worker receives unemployment insurance benefits  
  See Also:  Unemployment Compensation  
Link
The Table on a Summary of Historical Unemployment Rates shows that the US has accepted ever higher rates of unemployment as normal  
 
During the 1940s, 50s, & early 60s unemployment was low, usually below 5%
 
  During the late 60s & 70s the US experienced "stagflation" denoting that the economy experienced stagnation, i.e. high unemployment sometimes above 10%, & simultaneous inflation
 
  In the recession of the early 1980s, unemployment reached over 10%
 
  One reason unemployment rose in the 70s & 80s is that the baby boomers reached working age & more women left home making & entered the workforce  
  Other reasons that unemployment rose in the 70s & 80s is that deindustrialization began, the Vietnam War was winding down, the oil crisis, shifts in the timber & farm industries, etc.  
  Women entered the workforce because under emerging gender norms, they were now allowed to, & because it became necessary for most families to have two incomes in order to maintain their standard of living  
  In the recession of the early 90s, unemployment reached over 8%
 
  From 1993 to 2000, the nation experienced its longest single period of growth, w/ unemployment falling to 4% by 2000
 
  In 2000, only 4% of poor people were unemployed, which was the lowest in many years
 
  The nation has been in a minor recession since late 2000 til 2004 w/ unemployment reaching nearly 6%
 
Link
The Pie Chart on the Work Status of Poor People in 2000 indicates that about 50% of the poor did work, but only some of those would legally be considered unemployed  
  In 2003, the unemployment rate in the US is over 5%
 
  In 2003, there are signs of a recovery in that economic growth is increasing, but the unemployment rate is not falling, resulting in the phenomenon of a "jobless recovery"
 
  Unemployment is a major hardship for all classes except the upper class & the corporate class in that all of the middle class, & below, experience lay offs or downsizing
 
 
When experiencing job loss, the middle classes experience a fall in their standard of living, being forced to live off of savings, or the sale of family assets such as the car or home
 
 
When experiencing job loss, the lower classes experience poverty, having few assets to sell
 
 
Most economists believe that increasing unemployment lowers inflation, thus there is a trade off btwn unemployment & inflation
 
 
Unemployment hurts primarily the middle & lower classes, while inflation hurts primarily the upper classes  
  Many social theorists believe that the economy is designed to limit inflation at the expense of high unemployment  
  Unemployment rates are deliberately regulated by the govt by TWO major processes, including monetary policy & fiscal policy  
  Monetary policy is set by the Federal Reserve Bank who determines the interest rates & amount of $ in the economy  
  See Also:  The Federal Reserve Bank      http://www.federalreserve.gov/otherfrb.htm  
  Traditional economics sees an unresolvable conflict btwn interest rates, inflation & unemployment  
  Interest rates & unemployment vary inversely:  improvement in one, degrades the other  
  While high interest rates, inflation & unemployment do have all classes, they impact different classes differently  
  Unemployment does more harm to lower classes than it does to the upper classes  
  The Fed is commonly know at "the inflation fighter"  
  Fiscal Policy is set by the President & the Congress who determine the amount of govt spending  
  Foreign trade policy addresses imports, exports, tariffs, deindustrialization, but not unemployment  
  Some trade policies, such as NAFTA, provide for limited retraining if one can demonstrate that their job was lost due to NAFTA  
  Marx's concept of the industrial reserve army denotes that people in occupational structure can be laid off to protect profits, & rehired in booms  
  An industrial reserve army is an army of the unemployed which functions to keep wages low  
  The US has no domestic industrial policy, which is a set of policies & regulations that coordinate monetary policy, fiscal policy, business regulations, industrial development, worker training, worker retraining, etc.  
  Many social scientists believe that the published rates of unemployment whose calculation is impacted by the public policy process  
  For example, in 1988 there were 6.7 mm people actively seeking work but unable to find it resulting in an official unemployment rate of 5.5%  
  In 1988, the workforce of 121.8 mm also had 5.4 mm people who desired work, and were available to start work immediately, but were not actively looking for work because they were in school, ill or disabled, were keeping house, or were convinced they could not get a job  
  Adding in all the categories of the unemployed, which govt. economists exclude, results in a 10.5% unemployment rate in 1988  
  Statistics on categories of people who are unemployed but not listed as such may be found in the US Dept. of Labor, Bureau of Labor Statistics (BLS)  
 Link
The Table on Occupational Differences in Unemployment shows that unemployment is distributed unequally across occupational groups  
  Unemployment is unequally distributed across social groups  
  The unemployment rate for blacks & Hispanics is about twice that for whites  
  Youth unemployment among 16 - 19 yr. olds is two to three times as high as the overall rate  
  Unemployment among minority youths reached 30% to 40% in the early 1990s  
Link
The Table on the Changes in US Unemployment Rates demonstrates that unemployment is a chronic problem in the US & that different groups experience different rates of unemployment   
Link
The Table on Unemployment in Europe shows that unemployment is a chronic problem in many industrialized nations  

 
 
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Table on a Summary of Historical Unemployment Rates
HS0205
 
  1950s   3 % Post war consumer boom  
  1960s   3 to 6.8 % Johnson's War on Poverty
VN War begins
 
  1970s   5 to 8.5%  unusual situation of "stagflation" VN War ends  
  1980s   almost reached 10 % Reagan recession
Tax cuts
Deficit spending
Military build-up
 
  1990s   drops from 10 to historic low:  4 % Welfare reform
Limited defense spending
 
  2000s   begins w/ historic low:  4 % Is the info econ immune to recession?  
  2003   reaches a high of 6.2% Term "Jobless Recovery" is coined  

 
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Table on Occupational Differences in Unemployment
HS0205
Year
1992
1998
Overall US Unemployment Rate
7.4 %
4.5 % 
Professionals & Managers
3.1
1.8
Clerical Workers
5.7
3.7
Craft Workers
8.8
4.2
Service Workers
8.1
6.7
Machine Operato